Books
Leading in Crisis: Managing Pandemics and Other Misfortunes
Leading in Crisis tells the gripping narrative of repatriating thousands of young students around the world at the start of the 2020 pandemic and winnows from that clear guidance on how to manage complex crises.
Covid-19 is a wake-up call for today’s leaders to develop new skills: the wisdom to reassess and the flexibility to pivot. They must be inspiring coaches and collaborators. Above all, they must align their actions with their mission and values, looking for opportunities even in the darkest days.
"This book gives timely advice for thriving in a world beset by challenges. The answer is not to retreat. Read it and prepare!" –Brian Atwood, former USAID director
"This is an unusual book for unusual times and should be read by anyone who believes they will have to manage through crises in the uncertain world ahead.” - Stephen Rhinesmith, Ph.D., author, former special ambassador to the Soviet Union and a leading expert on global leadership.
"Having read this book, you will know what will work and what will not, which could be a lifesaver in the next big crisis.” - Dr. Willibald Plesser, Partner at Freshfields Bruckhaus Deringer
“The authors have distilled important lessons to guide us all through the tough months ahead and for years to come.” - Melissa Torres, President and CEO of The Forum on Education Abroad.
No Complaints, No Lawsuits: The Eleven Guiding Principles of Quality Risk Management
Today’s social media and non-stop news can destroy your organization’s reputation in a single day. Are you prepared?
If you haven’t integrated customer expectations into your risk management program, you’re exposed, even if you’ve done nothing wrong.
Quality Risk Management is an innovative approach to managing risk that combines elements of traditional risk management with quality management to reveal:
• the full range of potential losses facing organizations today—from customer complaints to bell-ringing lawsuits, and
• the real cause of all these losses—unmet expectations.
No Complaints, No Lawsuits distills this approach into eleven Guiding Principles that can ensure that your risk management program is ready to meet today’s demands. These principles, which you can learn in a few hours, along with the implementation tips and key takeaways in this book, give you all you need to understand Quality Risk Management and change your organization's approach to risk management forever.
“Hal Denton and Fiona Lally are giants in the field of risk management, and their approach is groundbreaking. This extraordinary book is essential reading for everyone who needs to manage a company’s risk.”—Steven C. Rosenthal, Founder, Cross-Cultural Solutions
"This hands-on guide by two experienced practitioners moves beyond basic risk management to complex reputational risk management in accessible language. The authors’ expertise on international risks is a bonus in an increasingly global risk environment.”—Janice M. Abraham, President & CEO, United Educators Insurance
"A must-read for anyone who wants to preserve the integrity of their public, non-profit, or commercial enterprise.” - J. Brian Atwood, former Administrator, USAID
“This excellent book lays out a new approach to evaluating and managing today’s risks to brand and reputation in an on-line world.”—Daniel Obst, President & CEO, AFS Intercultural Programs